Handmade on the Amalfi Coast. Shipped with DHL.

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Shipment & Delivery

Sandali Tipici ships worldwide by international courier DHL.

Every sandal is made to measure: we normally take 10 working days from receiving your order to ship it. The delivery times below count from the day of shipping.

The purchased products (paid through PayPal) will be shipped and delivered by DHL from Monday to Friday, thus excluding Saturdays, Sundays and local and/or national public holidays.

You can track your order at any time: once your items are shipped yuo will receive an email containing the tracking number to check the shipping and delivery status of your order. Sandals are shipped until delivery at our own risk and along delivery confirmation.

Shipping times depend on the delivery country:

  • Shipments in Italy require 1 working day except Calabria, Sicily, Sardinia and Basilicata and smaller islands where the standard delivery is 2 working days);
  • Shipments in EU countries will be processed and delivered within 1-3 days (except remote areas);
  • non-EU shipments of items subject to CITES certificate (exotic skins such as python and crocodile protected by the Washington Convention) will undergo 1-2 weeks delay and 30 Euros surcharge required by the CITES certificate and local Forestry authorities.

Please, check the delivery times in your specific country on www.hl.it or, do not hesitate to contact us for further details according deliveries.
Shipping Damages and Lost Packages

Please inspect merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package.

Contact us immediately if damage has been detected.

If you receive damaged merchandise or do not receive it at all, the carrier will need to conduct an investigation.

Please notify us immediately about the problem within 3 business days of receipt.

All claims are usually processed within 2 weeks from the time of initiation.

Deliveries are made at the latest within 30 days from the date of finalisation of the contract or by a different deadline that may be agreed with the Customer (except where cases of force majeure or unforeseeable circumstances occur, such as sudden faults with the machinery and other events outside the Seller’s control that may make impossible or delay the delivery within the agreed terms).

Returns, exchanges and pick-up

Every sandal is made to measure and the materials cannot be reused, so an order cannot be cancelled and the sandals cannot be returned if model, colour, size and measurement match the order. If we made a mistake, or the sandals arrive damaged, we will replace them at our expense. See our Terms and Conditions for details.

If you prefer you can also pick up your order directly at Sandali Tipici workshop& showroom located in the beautiful Amalfi Coast at the following:
Via Lungomare Amendola 38-39 – 84010 Maiori (SA) – Tel/Fax +39 089 851 595

Winter working hours: Monday to Saturday from 10:00 to 13:30 and from 16:30 to 20:30

Summer working hours: Monday to Sunday from 09:45 to 13:40 and from 16:00 to 22:45

For withdrawal in other hours, please contact us by telephone.

Purchase taxes and fees

VAT and additional taxes are included in the price of all items on the website.

We ship through DHL using DDP(Delivery Duty Paid) method for the EU countries. For countries outside the UE, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on Sandali Tipici Shop.

Shipped with DHL

As soon as your order ships, you get a tracking number by email.

Handmade in Maiori

Leather, stitching and finishing are done in our own workshop.

Not sure of your size?

Open the size guide

Privacy Policy

Data controller

Sandali Tipici, Via Lungomare Amendola, 38/39, 84010 Maiori (SA), Italy. VAT no. 04218360651. E-mail: info@sandalitipici.it. Phone: +39 089 851595.

What data we handle and why

Contact form. The name, e-mail, phone, subject and message you send us are used to reply to your request. Mandatory fields are required, otherwise we cannot reply fully and correctly. The data is handled by our staff in our electronic and/or paper archives and deleted at the end of the season to which your enquiry relates, unless the relationship between the parties changes.

Orders. To manage an order we handle the data you enter at checkout (name, shipping and billing address, e-mail, phone) to fulfil and deliver the order and to meet tax and accounting obligations. The data needed for delivery is shared with the courier (DHL); payment data is handled by the payment provider you choose (for example PayPal) and is not stored by us.

Your rights

You can exercise the rights granted by data protection law (article 7 of Legislative Decree 196/2003 and articles 15–22 of EU Regulation 2016/679): access, rectification, erasure, restriction and objection. Write to info@sandalitipici.it.

Cookies

See the Cookie Policy for the cookies used by this site.

Cookies are small files that a website saves in your browser. This site only uses the cookies it needs to work and the ones that remember your choices.

Cookies we use

Cookie What it is for Duration
woocommerce_cart_hash, woocommerce_items_in_cart Keep your cart and its contents up to date. Session
wp_woocommerce_session_* Recognises your cart while you browse and buy. 2 days
wp-wpml_current_language Remembers the language of the site you chose. Session
cookie_notice_accepted Remembers that you closed the cookie notice. 1 month

Third-party services

At payment, the provider you choose (for example PayPal) may use its own cookies. The map on the Contact page is provided by Google Maps, which may set cookies too. At the moment this site does not use analytics or profiling tools.

How to manage cookies

You can delete or block cookies in your browser settings. If you block the necessary cookies, the cart and checkout may not work.

Terms and Conditions

Seller

Sandali Tipici, Via Lungomare Amendola, 38/39, 84010 Maiori (SA), Italy. VAT no. 04218360651. E-mail: info@sandalitipici.it. Phone: +39 089 851595.

The products

Our sandals are made entirely by hand in our workshop in Maiori, on the Amalfi Coast, with Italian leather and Italian costume-jewellery applications. They are hand-stitched and have a leather-core heel with a non-slip rubber cover.

Care. To keep them at their best, clean them with a soft cloth dampened with water, let them dry well in the shade and keep them away from light, heat and humidity. We advise against detergents or soap.

Choosing your size

In the “Sizes” section of the site you will find conversion tables and PDF charts to download and print, so you can compare them with your foot and choose the exact size.

Prices and taxes

VAT and any additional taxes are included in the price of all products on the site. For European Union countries we ship with DHL on a DDP (Delivery Duty Paid) basis. For countries outside the EU the courier may charge local duties and taxes separately: please check them before ordering.

Payment

For online orders we use PayPal, which lets you pay with the main credit and debit cards (Visa, MasterCard, Visa Electron and others). Card data is processed only by the payment network: we have no access to it and only hold the information needed (first name, last name, address) to send your products.

Shipping and delivery

We ship with the courier DHL, Monday to Friday, excluding Saturdays, Sundays and public holidays. We normally take 10 working days from receiving the order to ship the sandals. After shipping you receive an e-mail with a code to follow every stage of delivery. The sandals travel at our risk until delivery.

Delivery times after shipping: in Italy 1 working day (2 for Calabria, Sicily, Sardinia, Basilicata and the smaller islands); in EU countries 1–3 days, except remote areas. For non-EU shipments of items subject to a CITES certificate (exotic skins such as python and crocodile) allow 1–2 weeks more and a 30 euro surcharge required by the CITES certificate and local forestry authorities. Deliveries are made at the latest within 30 days from the conclusion of the contract, or by a different deadline agreed with the customer, except in cases of force majeure or unforeseeable circumstances.

Pick-up at the workshop

You can pick up your order at our workshop, Via Lungomare Amendola 38-39, 84010 Maiori (SA). Winter hours: Monday to Saturday, 10:00–13:30 and 16:30–20:30. Summer hours: Monday to Sunday, 09:45–13:40 and 16:00–22:45. To collect at other times, please call us.

Damage and lost parcels

Inspect the goods immediately on delivery, before the courier leaves. If you notice visible damage or missing items, refuse the parcel and contact us right away, in any case within 3 working days of receipt. If the sandals arrive damaged they will be replaced at our expense. In case of damage or non-delivery the courier carries out an investigation; claims are usually settled within 2 weeks of being opened.

Cancellation, returns and replacements

Cancellation. An order cannot be cancelled: every sandal is made to measure and the materials cannot be reused. Given the many combinations of colour, materials and heel, once made it is hard to resell.

Returns. If model, colour, size and measurement match those in the order, the sandals cannot be returned. If we made a mistake in colour, model, size or measurement, we will replace the product at our expense.

Wrong size. If the size does not match the one in the order, the sandals are replaced at our expense. If the size sent is correct but the sandals turn out too big or too small, we can replace them as long as the recipient pays the shipping costs.

Personal data

See the Privacy Policy for how we handle your data.