Handmade on the Amalfi Coast. Shipped with DHL.

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Faq

Are your sandals completely made in Amalfi Coast?

Yes. Each pair of sandals is designed and produced in Sandali Tipici, our workshop situated in Maiori in Via Lungomare Amendola 38,39.

What materials do you use for sandals?

We care our sandals are 100% Italian, made from the highest quality materials: Italian leather, Italian fabrics and Italian jewelry applications.

Why are your shoes more expensive than others I can buy online?

Behind our sandals there are great efforts, meticulous craftsmanship and the highest quality of raw materials. Plus, we deal the whole supply chain: we handsew your sandals, offering a variety of heels with their core in leather, avoiding rubber coating. Small but relevant details to protect your health and the pleasant, gorgeous sensation of a comfortable walking.

Do your sandals need special care?

To best preserve your sandals, you only need to clean them with a soft dampened with water, dry far from bright light and keep them away from light, heat or humidity sources. We recommend not to use any soap or chemical.

How can I make sure I order the right size?

Select “how to choose your sandals” from the main bar and get your size comparing your footprint with the files attached.

How long will I have to wait to have my sandals?

Each order is shipped within 10 working days. This period of time is necessary because we do not keep a stock of sandals and each pair is made by order.

How are the orders shipped?

Sandals are shipped to customers using DHL delivery service: the moment your order is sent, you will receive a link and a code with which you can track your parcel’s progress.

What if the sandals are damaged on arrival?

If, for any reason, the sandals are damaged during shipping we will replace them.

Can I cancel my order?

No…each pair of sandals is made exclusively to order. Once the sandals have been made the materials used cannot be recycled given the infinite combinations of styles, colors, heels and sizes.

Can I return my sandals if I’m not satisfied?

For any mistake we are responsible, we will fix and replace the sandals at our expenses. If the style, color, and size of your sandals correspond to your order though, we will be unable to accept the return.

What can I do if the size is wrong?

If the size is not the one which was ordered, we will replace the sandals at our expenses. However, if the size corresponds with that ordered but the sandals are too big or too small, we will substitute them for a different size based on your footprint. In this case you will be charged only for the shipping costs.

Once I order my sandals, how can pay?

Sandalitipici.it uses Paypal, the world’s most popular and safest on-line payment platform. Paypal processes the majority of credit and direct debit cards: Visa, MasterCard, Visa Electron etc. Credit card details, including number and expiry date, are sent via a safe server circuit (protocol SSL3, 128 bit). The protocol SSL3 is issued, certified and guaranteed by Verisign. In this way, all credit card details are processed exclusively by the circuit, using all the necessary controls for the authorization for online transactions. Sandali Tipici staff members do not have access to customer credit card details, but only to the information necessary for the shipment of items purchased (name, surname, address).

Shipped with DHL

As soon as your order ships, you get a tracking number by email.

Handmade in Maiori

Leather, stitching and finishing are done in our own workshop.

Not sure of your size?

Open the size guide

Privacy Policy

Data controller

Sandali Tipici, Via Lungomare Amendola, 38/39, 84010 Maiori (SA), Italy. VAT no. 04218360651. E-mail: info@sandalitipici.it. Phone: +39 089 851595.

What data we handle and why

Contact form. The name, e-mail, phone, subject and message you send us are used to reply to your request. Mandatory fields are required, otherwise we cannot reply fully and correctly. The data is handled by our staff in our electronic and/or paper archives and deleted at the end of the season to which your enquiry relates, unless the relationship between the parties changes.

Orders. To manage an order we handle the data you enter at checkout (name, shipping and billing address, e-mail, phone) to fulfil and deliver the order and to meet tax and accounting obligations. The data needed for delivery is shared with the courier (DHL); payment data is handled by the payment provider you choose (for example PayPal) and is not stored by us.

Your rights

You can exercise the rights granted by data protection law (article 7 of Legislative Decree 196/2003 and articles 15–22 of EU Regulation 2016/679): access, rectification, erasure, restriction and objection. Write to info@sandalitipici.it.

Cookies

See the Cookie Policy for the cookies used by this site.

Cookies are small files that a website saves in your browser. This site only uses the cookies it needs to work and the ones that remember your choices.

Cookies we use

Cookie What it is for Duration
woocommerce_cart_hash, woocommerce_items_in_cart Keep your cart and its contents up to date. Session
wp_woocommerce_session_* Recognises your cart while you browse and buy. 2 days
wp-wpml_current_language Remembers the language of the site you chose. Session
cookie_notice_accepted Remembers that you closed the cookie notice. 1 month

Third-party services

At payment, the provider you choose (for example PayPal) may use its own cookies. The map on the Contact page is provided by Google Maps, which may set cookies too. At the moment this site does not use analytics or profiling tools.

How to manage cookies

You can delete or block cookies in your browser settings. If you block the necessary cookies, the cart and checkout may not work.

Terms and Conditions

Seller

Sandali Tipici, Via Lungomare Amendola, 38/39, 84010 Maiori (SA), Italy. VAT no. 04218360651. E-mail: info@sandalitipici.it. Phone: +39 089 851595.

The products

Our sandals are made entirely by hand in our workshop in Maiori, on the Amalfi Coast, with Italian leather and Italian costume-jewellery applications. They are hand-stitched and have a leather-core heel with a non-slip rubber cover.

Care. To keep them at their best, clean them with a soft cloth dampened with water, let them dry well in the shade and keep them away from light, heat and humidity. We advise against detergents or soap.

Choosing your size

In the “Sizes” section of the site you will find conversion tables and PDF charts to download and print, so you can compare them with your foot and choose the exact size.

Prices and taxes

VAT and any additional taxes are included in the price of all products on the site. For European Union countries we ship with DHL on a DDP (Delivery Duty Paid) basis. For countries outside the EU the courier may charge local duties and taxes separately: please check them before ordering.

Payment

For online orders we use PayPal, which lets you pay with the main credit and debit cards (Visa, MasterCard, Visa Electron and others). Card data is processed only by the payment network: we have no access to it and only hold the information needed (first name, last name, address) to send your products.

Shipping and delivery

We ship with the courier DHL, Monday to Friday, excluding Saturdays, Sundays and public holidays. We normally take 10 working days from receiving the order to ship the sandals. After shipping you receive an e-mail with a code to follow every stage of delivery. The sandals travel at our risk until delivery.

Delivery times after shipping: in Italy 1 working day (2 for Calabria, Sicily, Sardinia, Basilicata and the smaller islands); in EU countries 1–3 days, except remote areas. For non-EU shipments of items subject to a CITES certificate (exotic skins such as python and crocodile) allow 1–2 weeks more and a 30 euro surcharge required by the CITES certificate and local forestry authorities. Deliveries are made at the latest within 30 days from the conclusion of the contract, or by a different deadline agreed with the customer, except in cases of force majeure or unforeseeable circumstances.

Pick-up at the workshop

You can pick up your order at our workshop, Via Lungomare Amendola 38-39, 84010 Maiori (SA). Winter hours: Monday to Saturday, 10:00–13:30 and 16:30–20:30. Summer hours: Monday to Sunday, 09:45–13:40 and 16:00–22:45. To collect at other times, please call us.

Damage and lost parcels

Inspect the goods immediately on delivery, before the courier leaves. If you notice visible damage or missing items, refuse the parcel and contact us right away, in any case within 3 working days of receipt. If the sandals arrive damaged they will be replaced at our expense. In case of damage or non-delivery the courier carries out an investigation; claims are usually settled within 2 weeks of being opened.

Cancellation, returns and replacements

Cancellation. An order cannot be cancelled: every sandal is made to measure and the materials cannot be reused. Given the many combinations of colour, materials and heel, once made it is hard to resell.

Returns. If model, colour, size and measurement match those in the order, the sandals cannot be returned. If we made a mistake in colour, model, size or measurement, we will replace the product at our expense.

Wrong size. If the size does not match the one in the order, the sandals are replaced at our expense. If the size sent is correct but the sandals turn out too big or too small, we can replace them as long as the recipient pays the shipping costs.

Personal data

See the Privacy Policy for how we handle your data.